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Xtension Galaxy


Freshdesk allows you to deliver exceptional customer support to your customers across multiple channels.


Freshdesk is a leading provider of customer support software in the SaaS market. It allows you to support your customers across email, phone, live chat and social media.

The Freshdesk extension for Magento brings all customer conversations into the store. It lets you provide exceptional customer support across channels right from your store.

With the Freshdesk extension, you can:
a) Create Freshdesk support tickets from within Magento
b) View all tickets inside Magento and related tickets on customer dashboard
c) Create support tickets when a customer submits a Contact Us form
d) Enable feedback widget across your store with one click
e) Allow customers to create, view and respond to their tickets from your Magento store

Versions History

Version : 1.0.3

Freshdesk dynamic forms by ticket type is not yet supported on Magento. This was breaking the UI. We will hide these for now while we enhance the API support for this feature.

Version : 1.0.1
  1. Width of "Order id" column in "create-ticket" page has been altered.
  2. Private notes are hidden from Magento customers.
Version : 1.0.0

First release

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