aheadWorks Product Questions
We have launched numerous powerful extensions to the world’s fastest growing eCommerce platform Magento which serve to address gaps and exploit every opportunity in the entire eCommerce process. Whether it is user interface or marketing or operations management, you will find an extension that fulfills your needs.
aheadWorks Product Questions
The Product Questions extension enables your visitors to ask a question directly on the product page. The store administrator reviews the incoming questions and answers them on his own or gives such an opportunity to other store visitors. Since version 2.0, this new feature allows you to quickly drive the content of your Magento store and grow powerful community.
The question and answer appear together on the same page below the product description. All Q&As relevant to multiple items can be assigned to other product pages.
The module uses email notifications to inform the administrator and a customer about a new question/answer and its status update. You can also send emails to clients suggesting them to leave feedback and answer visitor’s question regarding the product bought.
Features for visitors/customers
A one-click form to ask a question
The module adds a special “Ask a Question” form on every product page and allows your store visitors to acquire all the required information.
All questions with replies are displayed below product description. Customers can refer to previous questions asked by other visitors and find some additional and useful information regarding the item.
Interaction with other clients
The extension gives your clients a possibility to share the gained experience with your company and products by answering product-assigned questions from other clients. The most helpful questions are shown first (both administrator and visitors can rate helpfulness).
Product Questions tab in My Account
The Product Questions Magento module adds a special tab into customer’s account area, where a user can observe whether the question is approved and answered, check the status of the replies, and see the link to the products he has discussed.
Let your visitors feel safe and private on your website by allowing them to make their questions (with answers) invisible for other users. A customer can make his question a private one. Private questions will be answered via email only and won’t be displayed in the frontend.
Features for merchants
Create new and control visitors’ questions from the backend
- decide who can post questions: customers and/or guests
- let all visitors rate helpfulness of questions
- edit questions before approving
- view pending questions in a special tab
- create questions from the backend
Assign most popular questions to specific product pages
If a question asked about one product can be applied to other products or relevant to different websites, you can make this question visible on:
- specific product pages
- pages of required attribute set
- specific websites
- all product pages
The answers to this question will be shared on all the above listed resources as well.
Answer questions from the backend or let visitors do your work
Every time new questions and answers are published, the content of product pages is refreshed what attracts additional relevant search traffic. You can supply the content yourself by adding any number of answers from the backend (as administrator, customer, or guest) or let visitors post replies. The Magento Product Questions extension gives you a possibility to decide who can write answers:
- only registered customers
- only registered customers who bought the product
- both guests and registered customers
In such a way, your visitors help you keep the content of product pages relatively fresh, which is one of the keys to successful SEO.
Specify Sorting Options
Specify default sorting options of questions by helpfulness or date (NEW). Determine the sorting order of questions on product pages– descending or ascending. (NEW)
Select the Number of Product Questions (NEW)
Improve the usability of the Product Question section and prevent endless and confusing question/answers rolls. Specify how many questions should be displayed on product pages based on their complexity and length to fit your needs the best way.
Place Product Question Widgets (NEW)
Provide more information about your products or services through Product Questions widgets that can be placed on any page of your store.
Add more value to replies – invite buyers to answer questions via direct emails
Let your potential customers view feedback from other buyers. Send direct emails to customers inviting them to answer visitors’ questions regarding the product they have already purchased. You can configure which customers will be notified about the question according to the date of the purchase and be sure that only up-to-date replies will be given.
Fully customizable emails to notify about new Q&As
With the help of the module, both you and your customers can be easily informed via emails about a new question/answer, status update. The Magento Product Questions extension gives you a possibility to make professional-looking emails without any difficulties:
- add rich content using HTML or plain text
- set up the sender name to be displayed in the “From” field
- insert product page link to view a new question or answer
- add the unsubscribe link to let customers change their subscription settings
You can also enable auto-responding notifications sent to customers providing any instant information or letting them know that you will get back to them in the nearest future.
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