We have launched numerous powerful extensions to the world’s fastest growing eCommerce platform Magento which serve to address gaps and exploit every opportunity in the entire eCommerce process. Whether it is user interface or marketing or operations management, you will find an extension that fulfills your needs.
Our RMA extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded.
With this add-on, you get not only RMA functionality but also a bulk of other powerful features:
- Easy RMA tracking
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
- Unlimited request types, statuses, and reasons
By default, there are two request types – replacement and refund. But if you need more (repair, credit for another product, or anything else), you can easily create them as well as new statuses and reasons in the backend.
- RMA policy
You can easily set up terms and conditions for RMA requests and show them to customers in My Account area. Clients will not be able to create a request without accepting the RMA policy.
- Total control over every aspect of the extension:
- return period for products after order completion;
- forbidden filename extensions for uploading;
- maximum attachment size;
- the text for shipping confirmation dialog;
- Flexible email notifications management
This Magento extension allows defining who will receive RMA notifications – the store admin, the customer, or both. You can even create a separate RMA department with specified email and address.
- Requests history
Our Magento extension retains an unlimited history of all RMA requests. You can export all requests to CSV and have the data at your disposal anytime.
- Intuitively understandable frontend interface
Having selected the required order and products, customers can choose the request type, specify the package condition, attach a file, add a couple of words as comments, and agree with RMA policy.
- Option to return one product per order
If your customers bought several items per order, they can select which of them they want to return.
- Ability to refund/replace separate bundle product components
If your customers bought bundle products, they can select which components they want to return.
- Anonymous RMA
You can allow guests to make an RMA request – everything they should specify is the email address and order ID.
- Ability to create RMA request from backend
Our Magento module allows store administrators to create return merchandise authorization requests for orders in one click from the backend.
- RMA requests grid on the order page
With the RMA extension, you can track and control the return or exchange of items sold to customers exactly on the Order page.
- Multistore support
You can specify the store view for each request type and status.
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